FAQs

Our system runs on the same security infrastructure as all major banks, ensuring bank-level security on every transaction for you.

Our numberless cards ensure that your YPay card cannot be misused if lost or stolen.

No bank account is required. Simply register for YPay, complete the KYC, and your wallet is operational.

1. Download the YPay app from Google Play or App Store.
2. Complete the registration.

Register on the app using your mobile number and set a password.

You will need to input the following information:

Name 

Gender 

DOB 

Email id

Address

And your sign-up is complete. Just Complete your KYC to start using YPay

Reserve Bank of India (RBI) regulations require us to complete Know Your Customer (KYC) for all our users.

You may go on the YPay app and click on, “Complete KYC”.

Currently, you can do two types of KYC for YPay:

1. Minimum KYC

Requires PAN number

Monthly limit – Rs. 10,000

Annual limit – 1,20,000

2. Full KYC

Requires Aadhar and biometrics

Your monthly ‘add money limit’ will be Rs. 5,00,000

Your annual ‘add money limit’ will be Rs. 15,00,000

No. COD is not available for the YPay card. The card is available at a nominal rate of Rs. 99 for a basic card and Rs. 499 for a customized/personalised card. You can download the YPay app to place your order.

Your tracking ID is {#var#}. You can track your order from here (current status of order not just ID).

• Go to the YPay app.
• Click on the “Send Money” button.
• Click on the “To Bank” button.
• Click on the “Add New Beneficiary” button.
• Enter the details/ Account no., IFSC code, and name of A/C holder.

You will get Rs. 51 referral bonus if someone uses your referral code to sign-up and order a YPay card. You will get the referral reward, upon delivery of the physical card to the person who has used your referral code. 

Earn 2% cashback when you pay using YPay physical card and 1% cashback on payments when you pay using YPay virtual card.

• Your virtual card is activated as soon as your registration and KYC are completed successfully. 

• You can access your virtual card from the “Card” tab on the YPay app. 

• You may use your virtual card for making online transactions.

• You may order your YPay physical card from the YPay app. 

• To order, visit the YPay app and go to the “Card” tab and click on the button.

• You may use your physical card for Online transactions, ATM withdrawals, and PoS payments.

YPay app is available on Apple and Android phones and devices. Visit the App Store from your Apple device, or Google Play store from your Android device to download.

There is no other hidden or annual fee associated with your YPay card.

To activate YPay card/key:

• Go to the app.
• Click on the “Card” button.
• Click “Activate Card”.
• Enter the Kit No. of your card/key (on the back of your physical card/ on the back of your box).
• Click “Submit”.
• If you face any issues, call 18008912114 or write to [email protected]

To set pin for your YPay card:

• Go to the app.
• Touch the card icon at the bottom of the screen.
• Swipe the “Virtual” card to the left.
• A card with “Physical” written below it will be displayed on the screen.
• Press the “Eye” icon on this card.
• A yellow “Settings” icon will appear over the card.
• Press this icon.
• Select the Pin option.
• On the page that pops up, follow the instructions.

To block/unblock your YPay card:

• Go to the app.
• Touch the card icon at the bottom of the screen.
• Swipe the card with “Virtual” written below it to the left.
• A card with “Physical” written below it will be displayed on the screen.
• Press the “Eye” icon on this card on your screen.
• A yellow “Settings” icon will come up over the card.
• Press this icon.
• Click the Block/Unblock icon to block/unblock your card.

To enable/disable online payments:

• Go to the app.
• Touch the card icon at the bottom of the screen.
• Swipe the card with “Virtual” written below it to the left.
• A card with “Physical” written below it will be displayed on the screen.
• Press the “Eye” icon on this card on your screen.
• A yellow “Settings” icon will come up over the card.
• Press this icon.
• The switch to enable Online Payment will come up.
• Tap on the switch to enable/disable Online Payment.

To enable/disable contactless payment:

• Go to the app.
• Touch the card icon at the bottom of the screen.
• Swipe the card with “Virtual” written below it to the left.
• A card with “Physical” written below it will be displayed on the screen.
• Press the “Eye” icon on this card on your screen.
• A yellow “Settings” icon will come up over the card.
• Press this icon.
• The switch to enable Contactless Payment will come up.
• Tap on the switch to enable/disable Contactless Payment.

To enable/disable ATM withdrawal on the card:

• Go to the app.
• Click on the card button.
• Swipe the Virtual card to the left.
• Press the “Eye” icon on the physical card on your screen.
• Press the yellow “settings” that come up on the card.
• The switch to enable/disable ATM withdrawal will come up.
• Tap on the switch to enable/disable ATM withdrawal.

• In case of failed transactions, you will get your refund within 5-7 days of the failed transaction.

• In case, you have not received your refund after days, please contact us at [email protected] or call 18008912114.

To add money:

• Go to the YPay app.
• Click on the “Add Money” tab.
• Use any of the options provided to add money to your account.

To send money:

• Go to the YPay app.
• Click on the “Send Money” tab.
• To send money to an existing YPay customer, click on the “To Person” button.
• To send money to a bank account, click on the “To Bank” button.

> Follow the instructions that come up.

To access your YPay account no. and IFSC code:

• Go to the YPay app.
• Click on the “Card” tab.
• Your YPay account no. and IFSC code will get displayed below the card.

If your card is lost, go to the app and block your card from the “Card” section (see FAQ no.17), then order another card from the “Order” section (see FAQ no.10).

You can access the card number for your Virtual Card and Physical Card from the app, by going to the “Card” section on the app.

You can use your YPay card for Online Payments, Offline payments, and ATM Withdrawals.

Yes. You can withdraw money from all ATMs that accept RuPay cards.

There is no mandatory minimum age to use YPay. However, YPay is best for kids 9+ years old.

The “Shop” section on your app is a directory of YPay partner merchants in your area. Pay using YPay at these merchants to avail exclusive offers on your purchase.